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Designed a Knowledge Base Blueprint for Toastmasters Club Secretaries
case study, knowledge management Audrey Schroder case study, knowledge management Audrey Schroder

Designed a Knowledge Base Blueprint for Toastmasters Club Secretaries

Every July, a Toastmasters club hands its records to a new set of officers. Whether that handoff goes smoothly depends on one thing: whether anyone can find anything.

Keeping those records is the job of the Club Secretary, one of a club’s seven officers. The Secretary maintains files, handles correspondence, and takes minutes at club and Executive Committee meetings. I first served in the role at Pride Toastmasters Club, where I organized our records in Google Drive. I enjoyed the work enough to take it on again at the New York AI Toastmasters Club.

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