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work experience

​I've worked with marketing and public relations (PR) agencies, customer experience (CX) agencies, corporations, and non-profits, from start-ups to Fortune 500 companies. A few of the industries I've supported are consumer packaged goods, restaurants, retail, and healthcare.

select accomplishments:

• Raised $8.5 million in revenue for the human services agency SGA Youth & Family Services, by executing a series of fundraising events and marketing campaigns
• Developed an exclusive brand advocate reviewer program, resulting in 150 reviews of Vapor4Life products on the top 25 trafficked e-cig review sites 
• Clients featured in a three-page piece in the Restaurants & Institutions Magazine and the WGN Morning News

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select clients:
McDonald's, BASF, O-Cedar, Simple Mills, ComEd, PRIDE Industries, Richmond Symphony, SGA Youth & Family Services, Mado, Vapor4Life, Drury Design​
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customer experience agencies:
Experience Investigators, The Petrova Experience

marketing & PR agencies:
PACO, 18 Coffees, wiredPRworks, Blanco and Peace Public Relations, Birk Creative

let's connect on LinkedIn

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current volunteer positions

American Foundation for Suicide Prevention
Advocacy/Public Policy Committee Member
AFSP is a voluntary health organization that gives those affected by suicide a nationwide community empowered by research, education and advocacy to take action against this leading cause of death. Representing the NYC Chapter at state and national levels, including Advocacy Day at the New York State Capitol to meet with assembly members about mental health and suicide prevention legislation, and the upcoming Advocacy Forum in Washington, D.C., to engage in policy education and meet with members of Congress on Capitol Hill.


PFLAG NYC 
Safe Schools Program Speaker
This educational speaking and outreach program promotes inclusion, understanding, equality, and non-violence in New York City schools. Volunteer speakers help create a learning and social environment that is free of harassment, and provides, safety, dignity, and respect for all students, including those who are LGBTQ+. We teach students, teachers, parents, administrators, and school staff about sexual orientation and gender identity and how to make the school environment safe and encouraging for all.

With leaders from AFSP on Advocacy Day at the New York State Capitol

Teaching middle school students how to be an LGBTQ+ ally

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Training colleagues on the Sprinklr customer experience platform, while working on McDonald's social media marketing

software & tools

COLLABORATION & COMMUNICATION	ClickWebinar Cisco WebEx Google Meet GoToWebinar Microsoft Teams ​Miro ​Slack Whereby Zoom
CUSTOMER RELATIONSHIP MANAGEMENT	Bloomerang Salesforce Zoho CRM
EMAIL MARKETING	Act-On AWeber Bronto Constant Contact Gmail Mailchimp Microsoft Outlook
KNOWLEDGE & CONTENT MANAGEMENT	Confluence Google Workspace​ Microsoft 365​ SharePoint​ Whale.io
PROJECT MANAGEMENT	Airtable Asana Atlassian Jira Software Basecamp Confluence YouTrack Zoho Projects
PUBLIC RELATIONS	Bacon's Media Directories Cision PR Web Webwire
SOCIAL MEDIA PLATFORMS & MANAGEMENT	Buffer CoSchedule Eventbrite Facebook FourSquare Hootsuite Instagram Later LinkedIn Linktree Meetup Pinterest Simplify360 Sprinklr Sprout Social Woobox X (Twitter) Yelp Yext YouTube Vimeo
WEBSITE AFFILIATE PROGRAMS	Commission Junction eBay Partner Network (Pepperjam)
WEBSITE MANAGEMENT ​	Alexa Website Rank Bit.ly Firespring Magento MODX Remove 'Em vBulletin Weebly WordPress

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education

• Knowledge Management Certificate, KM Institute
• B.S. in Business, Ferris State University 

- Alex Cronin, Senior Manager of Marketing Operations at C2FO